Shipping Policy

1. Introduction

This Shipping Policy is designed to standardize the company’s transportation activities, ensure the safe and efficient delivery of goods, enhance customer satisfaction, and comply with relevant laws and regulations while promoting environmental sustainability. This policy applies to all company-owned vehicles, outsourced transportation services, platform-registered merchants, and any activities related to cargo transportation.

2. Scope of Transportation Services

(1) Delivery Destinations

We provide shipping services to major domestic export port cities and selected international key regions. For detailed service coverage, please refer to our official website or contact customer service.

(2) Types of Goods

We handle general cargo transportation, including but not limited to electronics, apparel, and daily consumer goods.

3. Shipping Rules

(1) Shipping Methods

A unified shipping mechanism is implemented on the platform. Registered merchants must follow one of the two methods below:

• Pre-Stocking: Merchants may deliver goods in advance to the platform-designated warehouse, where inventory will be centrally managed by the platform.
• Order Response: After a customer places an order, merchants must deliver the goods to the designated Maker Shipping Point within 36 hours.

(2) Platform Shipping Timeframe

Upon receiving the goods, the platform will process and dispatch the shipment within 36 hours, and logistics information will be generated accordingly.

4. Delivery Time Commitment

(1) Domestic Shipping

Under normal circumstances, delivery to major domestic port cities takes 3–5 days.

(2) International Shipping

Delivery times vary depending on the destination country or region, typically ranging from 4 to 9 days. In the event of force majeure, policy adjustments, or other special circumstances, customers will be notified promptly with an estimated delay timeline.

5. Transportation Safety Assurance

(1) Vehicles and Equipment

Company-owned vehicles undergo regular maintenance and are equipped with GPS tracking systems and dashcams to ensure optimal performance. For special cargo (e.g., perishables or hazardous materials), specialized equipment such as refrigerated units or protective containment systems are used.

(2) Loading and Unloading

Standardized loading and unloading procedures are established. Staff are trained to handle goods with care, stack cargo properly, and prevent damage during transit.

(3) Insurance Services

We offer cargo transportation insurance. A basic insurance policy is automatically included, calculated as a certain percentage of the declared cargo value. Customers may opt to purchase full-coverage insurance based on their needs to better protect against risks during transit.

6. Shipping Fees and Settlement

Fee Calculation

Shipping fees are determined based on multiple factors, including weight, volume, distance, and transportation mode. Customers can obtain a quote via our online rate calculator or by contacting customer service.

7. Customer Service and Complaint Handling

(1) Information Inquiry

Customers can check real-time shipment status—including location and estimated time of arrival—via our official website, mobile app, or customer service hotline.

(2) Complaint Channels

Dedicated complaint channels are available, including an email address, customer service hotline, and online complaint portal. Customers may submit feedback regarding any issues encountered during transportation.

(3) Response Timeframe

After a complaint is received, we will contact the customer within 24 hours.
- Routine issues will be resolved and feedback provided within 3–5 business days.
- Complex issues will be addressed within 10 business days, depending on the specific circumstances.

8. Return and Exchange Process

Returns and exchanges are centrally managed by the platform. Customers must submit a return/exchange request through the designated process on the platform and ship the item to the platform’s designated return warehouse. Upon receipt, the platform will process refunds or replacements according to applicable rules.

9. Special Instructions for Platform Merchants

(1) Designated Pre-Stocking Warehouse Coordination

Address: Room 502, Sha Industrial Park, Bayanhot Town, Alashan Left Banner

Coordination Process:

1. After registration, merchants must submit a Warehouse Cooperation Applicationvia the merchant backend under Logistics Management – Warehouse Connection, uploading a business license and product quality inspection reports (if required).
2. Upon approval (within 1 business day), merchants should contact the warehouse coordinator, Degede(Phone: +86 135 1483 3324), to schedule a delivery time.
3. When delivering goods, merchants must bring a Pre-Stocking Liststamped with the company seal. Warehouse staff will verify the item details (name, specifications, quantity) against the list. Once confirmed, an Inbound Receipt will be issued and sent electronically to the merchant’s backend, completing the handover.

Warehouse Service Hours:

Monday to Friday, 9:00 AM – 6:00 PM (closed on public holidays).
For holiday deliveries, advance notice of at least one working day is required.
Urgent inbound requests (e.g., pre-season stocking) can be submitted as “Priority Processing” during scheduling. The warehouse will arrange overtime support without additional charges.

Note: This policy is subject to updates. The latest version will be published on the official platform.
Effective Date: November 25, 2025