User Agreement for the Mongoyia Platform

Prompt Clause

Welcome to use the China – Mongolia cross – border e – commerce services provided by the Mongoyia Platform (hereinafter referred to as the “Platform”). This agreement is a legal document that establishes the rights and obligations between you and the Platform operator, HONG KONG CHUANGKE TECHNOLOGY LIMITED (hereinafter referred to as the “Platform Party”).

Please carefully read and fully understand all the terms of this agreement, especially the terms that exempt or limit the liability of the Platform Party and the dispute resolution terms. The aforementioned terms will be marked in bold. If you have any questions about the agreement, you can consult through the Platform’s customer service channel. When you complete the registration process as prompted on the registration page, click the “Agree” button, or actually use the Platform services, it means that you have fully read, understood, and accepted all the contents of this agreement, and have reached a legally valid agreement with the Platform Party. If you do not agree to any terms of this agreement, you should immediately stop registering and using the Platform services.

I. Definitions and Scope of the Agreement

(I) Core Definitions

Mongoyia Platform: Refers to the Internet platform operated by HONG KONG CHUANGKE TECHNOLOGY LIMITED, which provides China – Mongolia cross – border transactions and supporting services in the form of websites, mobile applications, etc.
User: Refers to natural persons, legal persons, or other organizations that complete the Platform registration process, accept this agreement, and use the Platform services, including consumers, merchants settled on the Platform, etc.
Platform Services: A general term for the cross – border product display, transaction matching, cross – border payment, logistics connection, offline experience, and relevant technical support services provided by the Platform to users based on the Internet.
Platform Rules: Refer to all the rules, announcements, interpretations, etc. regarding user registration, product posting, transaction processes, and violation handling that have been published and will be published by the Platform in the future, which are an integral part of this agreement.

(II) Scope of the Agreement

This agreement is concluded between you and the Platform Party and is legally binding on both parties. The main information of the Platform Party can be queried through the “About Us” section at the bottom of the Platform’s homepage.
The Platform’s “Privacy Policy”, “Management Terms and Mechanisms for Violent Customers”, and other publicly announced rules and announcements are supplementary agreements to this agreement and have the same legal effect as this agreement. In case of conflicts between this agreement and the supplementary agreements, the provisions of the supplementary agreements shall prevail; if the supplementary agreements do not make provisions, this agreement shall apply.

II. Account Registration and Use

(I) Registration Eligibility

You confirm that you have the civil capacity corresponding to your actions before registration. If you are a person without civil capacity or with limited civil capacity, you should register and use the services under the陪同 of your guardian, and the guardian shall bear the corresponding legal consequences.
You promise that you are not the subject of trade restrictions or economic sanctions imposed by any country, region, or international organization, and you do not directly or indirectly provide funds, goods, or services to the aforementioned subjects. Otherwise, the Platform has the right to refuse to provide services.

(II) Account Registration and Management

You need to provide true, accurate, and complete identity information as prompted on the registration page. You should update your account information in a timely manner to ensure its validity. You shall bear the losses caused by false or outdated information.
The Platform implements the principle of “one person, one account” and only allows you to use one account. If the Platform has evidence to prove that you have improper registration, multi – account use, etc., it has the right to take measures such as freezing the account and canceling orders. You shall bear the compensation liability for the losses caused.
You can set your account name and password by yourself, and the account is only for your personal use. Without the consent of the Platform, you shall not transfer, rent, or lend your account. Otherwise, you shall bear all the responsibilities and consequences arising therefrom.
You should keep your account information properly. If you find that your account has been stolen or there is abnormal login, you need to notify the Platform immediately and cooperate with the verification. The Platform shall not be liable for the account risks and losses caused by your improper custody.
If your account meets the three conditions of “not completing real – name authentication, not logging in for six consecutive months, and having no valid and unexpired business” at the same time, the Platform has the right to reclaim the account, and the relevant services will be terminated simultaneously.

III. User Rights and Obligations

(I) User Rights

Use the basic services provided by the Platform, such as product browsing, transaction matching, payment settlement, and logistics query, in accordance with the law.
Evaluate the quality of the Platform services, put forward suggestions, and report and complain about violations.
Dispose of the legitimate property in your account (such as balance, coupons, etc.) on the premise of complying with the Platform rules and the provisions of this agreement.
If you have objections to the Platform’s violation determination and disposal results, you can file an appeal in accordance with the Platform rules.

(II) User Obligations

Comply with the relevant laws and regulations of China and Mongolia regarding cross – border trade, e – commerce, intellectual property rights, customs supervision, etc., as well as this agreement and all the Platform rules.
Consumers should truthfully provide the identity information required for customs clearance, and shall not maliciously place orders, falsely request refunds, or evade cross – border transaction obligations; merchants should ensure that the product information is true and accurate, and the products sold meet the quality standards and cross – border circulation regulations of China and Mongolia, and shall not sell counterfeit or shoddy products or conduct false transactions.
Do not use others’ identity information or account information fraudulently, do not infringe on others’ legitimate rights and interests such as intellectual property rights and privacy rights, and do not post vulgar, slanderous, illegal, or irregular content.
Cooperate with the Platform’s compliance inspections and violation investigations, truthfully provide relevant evidence materials, and do not conceal or forge information.
Merchants should use the designated payment channels as required by the Platform, and shall not evade the Platform’s supervision to collect additional fees or engage in illegal payment activities such as money laundering. In case of entrusted agency export, a entrusted agency agreement should be signed as required and relevant information should be reported to the tax department.

IV. Platform Service Content and Rules

(I) Transaction Rules

Merchants should post product information as required by the Platform, clearly mark key information such as product name, specification, price, origin, shelf life, and cross – border logistics time limit, and ensure that the information is consistent with the actual product.
After the transaction is concluded, merchants should deliver the goods within the agreed time and shall not cancel the order without justifiable reasons or falsely deliver the goods; consumers should confirm the receipt of the goods in a timely manner. If they have objections to the product, they need to submit a after – sales application within the time limit specified by the Platform.
The tariffs, value – added taxes, and other taxes involved in cross – border transactions shall be borne by users in accordance with the customs and tax regulations of China and Mongolia, and the specific amount shall be subject to the publicity on the order settlement page.

(II) Payment and Logistics Services

The Platform cooperates with third – party payment institutions such as Lianlian International to provide cross – border payment services. You should complete the transaction settlement through the payment channels designated by the Platform, and the payment rules shall be subject to the publicity on the payment page.
The Platform collaborates with local logistics enterprises in Mongolia to provide delivery services. The logistics fees, delivery time limit, etc. shall be subject to the display on the order page. You should cooperate with the identity verification and receipt confirmation processes in the logistics link. The Platform shall not be liable for the logistics delays caused by non – Platform reasons such as force majeure and customs inspections, but will assist in coordinating the solution.

(III) Offline Experience Services

The offline experience stores deployed by the Platform in Mongolia provide services such as product display and consultation to users. The service rules of the experience stores shall be subject to the in – store publicity or the Platform’s instructions.

V. Intellectual Property Rights and Confidentiality

(I) Intellectual Property Rights

The intellectual property rights of the Platform’s software, trademarks, LOGOs, page designs, written contents, etc. all belong to the Platform Party. Without permission, you shall not copy, disseminate, modify, or use them for commercial purposes.
You promise that you have legitimate intellectual property rights over the content you post on the Platform (such as product pictures, evaluations, etc.), or you have obtained the authorization of the relevant right – holders, and you will not infringe on the intellectual property rights of any third party. If any infringement disputes are caused by the content you post, you shall bear all the responsibilities and compensate for the losses caused to the Platform.

(II) Confidentiality Obligations

The Platform will protect your personal information, transaction data, and other private contents obtained during the service process in accordance with the “Privacy Policy” and will not disclose them to third parties without your consent (except as otherwise provided by laws and regulations or required by judicial organs).
You shall not disclose the Platform’s trade secrets, technical information, or the private information of other users obtained during the service. Otherwise, you shall bear the corresponding legal responsibilities.

VI. Service Changes, Interruptions, and Terminations

(I) Service Changes and Interruptions

To improve the service quality, the Platform may adjust or optimize the service content and functions, and will notify you through Platform announcements, in – app messages, etc. before the adjustment. If you do not agree to the adjustment, you can stop using the services; if you continue to use them, it means that you accept the changes.
For reasonable reasons such as system maintenance, technical upgrades, and compliance inspections, the Platform may temporarily interrupt the services and notify you in advance. During the service interruption, the Platform shall not bear the liability for breach of contract, but will resume the services as soon as possible.

(II) Service Terminations

You can apply to cancel your account at any time. After the account is cancelled, this agreement will be terminated, and the Platform will process your personal information as required.
If you seriously violate this agreement or the Platform rules (such as engaging in illegal cross – border trade, malicious fraud, etc.), the Platform has the right to immediately terminate the services, block your account, and shall not bear any compensation liability.
The Platform may terminate all or part of the services according to the business development needs. It will notify you through announcements, etc. 30 days in advance before the termination and handle the subsequent matters (such as refunding the remaining amount) in accordance with the law.

VII. Disclaimer

The Platform only provides technical support and matching services for China – Mongolia cross – border transactions and is not the actual seller of the goods. The merchants are responsible for the quality, authenticity, and after – sales services of the goods, and the Platform does not assume the guarantee liability for the goods themselves. However, the Platform will conduct preliminary reviews on the merchants’ qualifications and product information and assist in handling transaction disputes.
The Platform shall not be liable for service abnormalities or user losses caused by non – Platform controllable factors such as force majeure (such as natural disasters, wars, etc.), third – party service failures (such as system abnormalities of payment institutions, logistics interruptions), and adjustments to laws and regulations, but will try its best to assist in solving the problems.
You understand and agree that the services provided by the Platform are provided “as is”, and the Platform does not make any express or implied warranties regarding the uninterruptedness and error – free nature of the services.
The Platform shall not bear the compensation liability for the losses caused by users’ violation of this agreement or the Platform rules, or by the malicious acts of others.

VIII. Agreement Revision and Notification

The Platform may revise this agreement due to the update of laws and regulations, business development needs, or technical upgrades. The revised agreement will be publicly announced on the Platform’s homepage and will come into effect 7 days after the expiration of the publicity period.
If you continue to use the Platform services, it means that you accept the revised agreement; if you do not agree, you should immediately stop using the services.
The Platform’s notifications can be delivered through in – app messages, text messages, emails, etc. Among them, in – app messages and announcements are deemed to be delivered once they are published; text messages and emails are deemed to be delivered from the date of successful sending.

IX. Dispute Resolution and Law Application

The conclusion, validity, interpretation, and dispute resolution of this agreement shall be governed by the laws of the People’s Republic of China (excluding conflict of law rules).
The disputes arising from this agreement between you and the Platform Party shall first be resolved through friendly consultations; if the consultations fail, either party has the right to file a lawsuit with the people’s court with jurisdiction in the place where the Platform Party is located.
During the dispute resolution period, except for the disputed matters, the other terms of this agreement shall remain valid.

X. Supplementary Provisions

The titles in this agreement are only for the convenience of reading and do not affect the meaning and interpretation of the terms.
If any term of this agreement is determined to be invalid or unenforceable, it shall not affect the validity of the other terms.
You can feedback any opinions or suggestions on the Platform services through the “Customer Service Center” of the Platform, and the Platform will attach importance to them and handle them as appropriate.
This agreement shall come into force from the date when you successfully register or actually use the Platform services.

Platform Party: HONG KONG CHUANGKE TECHNOLOGY LIMITED

Release Date: [April 23, 2025]

Effective Date: [April 23, 2025]