{"id":89324,"date":"2025-10-27T04:15:04","date_gmt":"2025-10-27T04:15:04","guid":{"rendered":"https:\/\/www.mongoyia.com\/?page_id=89324"},"modified":"2025-11-26T09:26:48","modified_gmt":"2025-11-26T09:26:48","slug":"mongoyia%e5%b9%b3%e5%8f%b0%e8%bf%9d%e8%a7%84%e5%ae%a2%e6%88%b7%e7%ae%a1%e7%90%86%e6%9d%a1%e6%ac%be%e4%b8%8e%e6%9c%ba%e5%88%b6","status":"publish","type":"page","link":"https:\/\/v1.mongoyia.com\/mn\/mongoyia%e5%b9%b3%e5%8f%b0%e8%bf%9d%e8%a7%84%e5%ae%a2%e6%88%b7%e7%ae%a1%e7%90%86%e6%9d%a1%e6%ac%be%e4%b8%8e%e6%9c%ba%e5%88%b6\/","title":{"rendered":"Management Terms and Mechanisms for Violent Customers on the Mongoyia Platform"},"content":{"rendered":"

Management Terms and Mechanisms for Violent Customers on the Mongoyia Platform<\/h1>\n\n\n\n

Chapter I: General Provisions<\/h2>\n\n\n\n

Article 1: Purpose and Basis of Formulation<\/h3>\n\n\n\n

To maintain the cross – border transaction order between China and Mongolia on the Mongoyia Platform (hereinafter referred to as the \u201cPlatform\u201d), protect the legitimate rights and interests of merchants, consumers, and the Platform within the platform, and standardize user behavior, this document is formulated in accordance with relevant laws and regulations such as the E – commerce Law of the People\u2019s Republic of China and the Law of the People\u2019s Republic of China on the Protection of Consumers\u2019 Rights and Interests, combined with the cross – border operation characteristics of the Platform\u2019s \u201conline transactions + offline experiences + localized services\u201d.<\/p>\n\n\n\n

Article 2: Scope of Application<\/h3>\n\n\n\n

These terms and mechanisms apply to all customers who register and use services on the Platform, including but not limited to consumers, settled merchants, and other types of users (collectively referred to as \u201ccustomers\u201d hereinafter). The entire process of customers\u2019 registration, browsing, trading, evaluation, and use of other services on the Platform is subject to this document.<\/p>\n\n\n\n

Article 3: Management Principles<\/h3>\n\n\n\n

The Platform\u2019s management of violating customers follows the principles of fairness and justice, openness and transparency, graded disposal, and the combination of education and punishment to ensure that the handling process is legal and compliant and safeguard the rights and interests of all parties.<\/p>\n\n\n\n

Chapter II: Definition of Violation Behaviors<\/h2>\n\n\n\n

Section 1: Account Registration and Information Violations<\/h3>\n\n\n\n
    \n
  1. Provide false or forged identity information, qualification certificates, or contact information for registration.<\/li>\n\n\n\n
  2. Use others\u2019 identity information or account information to operate on the Platform.<\/li>\n\n\n\n
  3. Fail to update key account information (such as contact information and business address) in a timely manner, resulting in transaction disputes or the inability to deliver Platform notifications.<\/li>\n\n\n\n
  4. Buy, sell, rent, or lend Platform accounts or assist others in illegal registration.<\/li>\n<\/ol>\n\n\n\n

    Section 2: Transaction Behavior Violations<\/h3>\n\n\n\n

    (1) Consumer – side Violations<\/h4>\n\n\n\n
      \n
    1. Engage in malicious order – placing behaviors, including but not limited to canceling a large number of orders without justifiable reasons after placing them, placing false orders to obtain discounts, and threatening merchants with unreasonable requirements after placing orders.<\/li>\n\n\n\n
    2. Conduct malicious refund\/after – sales operations, such as applying for a refund without justifiable reasons, forging product problem vouchers to obtain a refund, and maliciously swapping products for return after receiving them.<\/li>\n\n\n\n
    3. Evade cross – border transaction obligations, such as refusing to cooperate with identity verification required for customs clearance or providing false customs clearance information.<\/li>\n<\/ol>\n\n\n\n

      (2) Merchant – side Violations<\/h4>\n\n\n\n
        \n
      1. Publish false product information, including exaggerating product efficacy, concealing product defects, and providing pictures or descriptions inconsistent with the actual products.<\/li>\n\n\n\n
      2. Sell counterfeit, shoddy, expired products, or products that do not meet the quality standards of China and Mongolia or are prohibited from cross – border circulation.<\/li>\n\n\n\n
      3. Handle orders illegally, such as canceling orders without justifiable reasons, delaying delivery beyond the time limit specified by the Platform, and false delivery.<\/li>\n\n\n\n
      4. Manipulate transaction data, including brushing orders, brushing positive reviews, and fabricating transaction records.<\/li>\n\n\n\n
      5. Violate cross – border payment regulations, such as evading the payment channels specified by the Platform, charging additional fees, and money – laundering.<\/li>\n<\/ol>\n\n\n\n

        Section 3: Evaluation and Interaction Violations<\/h3>\n\n\n\n
          \n
        1. Publish malicious evaluations, including fabricating facts to slander merchants\/products and threatening to give negative reviews to obtain additional benefits.<\/li>\n\n\n\n
        2. Make malicious complaints and reports, that is, complain and report other customers or merchants without justifiable reasons or by forging evidence, disturbing the normal review order of the Platform.<\/li>\n\n\n\n
        3. Publish abusive, slanderous, vulgar, or content that violates public order and good customs in the Platform\u2019s evaluation area and consultation area.<\/li>\n<\/ol>\n\n\n\n

          Section 4: Other Violation Behaviors<\/h3>\n\n\n\n
            \n
          1. Infringe on intellectual property rights, including selling infringing products,\u76d7\u7528\u4ed6\u4eba trademarks\/pictures\/written works, etc.<\/li>\n\n\n\n
          2. Leak the personal information, transaction data, and other privacy content of other customers on the Platform.<\/li>\n\n\n\n
          3. Use Platform services to engage in illegal and criminal activities such as smuggling and illegal cross – border trade.<\/li>\n\n\n\n
          4. Refuse to cooperate with the Platform\u2019s violation investigation or conceal violation facts.<\/li>\n<\/ol>\n\n\n\n

            Chapter III: Violation Monitoring and Identification Mechanisms<\/h2>\n\n\n\n

            Article 1: Monitoring Methods<\/h3>\n\n\n\n

            The Platform adopts a multi – dimensional monitoring system of \u201ctechnical monitoring + manual review + user feedback\u201d:<\/p>\n\n\n\n

              \n
            • Technical monitoring: Use big – data algorithms to scan account registration information, transaction data, evaluation content, etc. in real – time to identify abnormal behaviors (such as placing a large number of orders in a short period, an abnormally high refund rate, and repeated evaluation content).<\/li>\n\n\n\n
            • Manual review: The Platform\u2019s operation team manually reviews and verifies abnormal cases warned by technical monitoring and user complaints and reports.<\/li>\n\n\n\n
            • User feedback: Receive complaints and reports from merchants and consumers regarding violation behaviors and set up a dedicated channel to collect relevant evidence.<\/li>\n<\/ul>\n\n\n\n

              Article 2: Evidence Retention<\/h3>\n\n\n\n

              The Platform encrypts and stores data related to monitored violation behaviors (such as order records, chat records, product information, and complaint vouchers) for a retention period of not less than 3 years, which serves as the basis for violation determination and dispute resolution.<\/p>\n\n\n\n

              Chapter IV: Violation Grading and Disposal Measures<\/h2>\n\n\n\n

              Article 1: Violation Grading Standards<\/h3>\n\n\n\n

              According to the nature, severity, scope of influence of violation behaviors, and the subjective maliciousness of customers, violation behaviors are divided into three levels:<\/p>\n\n\n\n

                \n
              • Level 1 (Minor Violation): A violation behavior that occurs for the first time, is minor in nature, and causes no actual losses.<\/li>\n\n\n\n
              • Level 2 (Moderate Violation): A violation behavior that involves multiple minor violations, is relatively serious in nature, or has caused minor losses.<\/li>\n\n\n\n
              • Level 3 (Serious Violation): A malicious violation behavior that is extremely serious in nature, causes significant losses, or violates laws and regulations.<\/li>\n<\/ul>\n\n\n\n

                Article 2: Graded Disposal Measures<\/h3>\n\n\n\n

                (1) Level 1 (Minor Violation) Disposal<\/h4>\n\n\n\n
                  \n
                1. The Platform sends a violation warning notice to the customer, clearly informing the violation facts and rectification requirements.<\/li>\n\n\n\n
                2. Set a time limit for rectification (usually 1 – 3 working days), and lift the warning after the rectification is completed.<\/li>\n\n\n\n
                3. Record the violation in the customer\u2019s credit file without restricting account functions for the time being.<\/li>\n<\/ol>\n\n\n\n

                  (2) Level 2 (Moderate Violation) Disposal<\/h4>\n\n\n\n
                    \n
                  1. Restrict some account functions, including but not limited to suspending consumers\u2019 coupon collection and restricting merchants\u2019 product exposure.<\/li>\n\n\n\n
                  2. Impose economic penalties: Charge merchants a penalty of 3% – 6% of the order amount for violated orders, and require consumers who make malicious refunds to bear the cross – border logistics cost losses.<\/li>\n\n\n\n
                  3. Compel the customer to study Platform rules and restore all functions after passing the assessment.<\/li>\n\n\n\n
                  4. Retain the violation record in the credit file for 6 months.<\/li>\n<\/ol>\n\n\n\n

                    (3) Level 3 (Serious Violation) Disposal<\/h4>\n\n\n\n
                      \n
                    1. Completely restrict account functions, including but not limited to prohibiting transactions, removing all products from the shelves, and freezing account funds.<\/li>\n\n\n\n
                    2. Permanently ban the account, terminate the provision of Platform services, and prohibit re – registration.<\/li>\n\n\n\n
                    3. Recover the improper benefits obtained from the violation behavior, such as the refund and subsidy obtained by fraud.<\/li>\n\n\n\n
                    4. In case of illegal and criminal activities, report the case to relevant law – enforcement departments in China and Mongolia and submit relevant evidence.<\/li>\n\n\n\n
                    5. Publicize the violation facts (with privacy information concealed) to warn other customers.<\/li>\n<\/ol>\n\n\n\n

                      Article 3: Disposal Process<\/h3>\n\n\n\n
                        \n
                      1. After the Platform verifies the violation, it makes a disposal decision within 1 – 2 working days.<\/li>\n\n\n\n
                      2. Deliver the disposal notice to the customer via SMS, email, and in – Platform messages, clearly stating the violation facts, disposal basis, and appeal rights.<\/li>\n\n\n\n
                      3. The disposal measures shall take effect as of the date of notice delivery.<\/li>\n<\/ol>\n\n\n\n

                        Chapter V: Appeal and Review Mechanisms<\/h2>\n\n\n\n

                        Article 1: Appeal Rights and Time Limit<\/h3>\n\n\n\n

                        If a customer has objections to the Platform\u2019s violation determination and disposal results, they can file an appeal within 3 working days after receiving the disposal notice. Failure to appeal within the time limit is deemed as recognition of the disposal results.<\/p>\n\n\n\n

                        Article 2: Appeal Materials and Channels<\/h3>\n\n\n\n
                          \n
                        1. Appeal materials: A written appeal statement (clearly stating the appeal reasons) and relevant evidence (such as transaction vouchers and communication records) need to be submitted.<\/li>\n\n\n\n
                        2. Appeal channels: Submit the appeal through the \u201cCustomer Service Center – Violation Appeal\u201d section of the Platform or send the appeal materials to the designated email of the Platform.<\/li>\n<\/ol>\n\n\n\n

                          Article 3: Review Process<\/h3>\n\n\n\n
                            \n
                          1. The Platform establishes a special appeal review team (composed of operation, risk – control, and legal personnel) to independently review the appeal materials.<\/li>\n\n\n\n
                          2. The review period is 2 – 5 working days, and it can be extended to 7 working days for complex cases.<\/li>\n\n\n\n
                          3. The review results are divided into three categories: \u201cmaintain the original disposal\u201d, \u201cadjust the disposal measures\u201d, and \u201crevoke the disposal\u201d, and are feedback to the customer through the original notice channel, with the review basis explained.<\/li>\n\n\n\n
                          4. The review result is final, and repeated appeals for the same matter will not be accepted.<\/li>\n<\/ol>\n\n\n\n

                            Chapter VI: Credit Repair Mechanisms<\/h2>\n\n\n\n

                            Article 1: Repair Conditions<\/h3>\n\n\n\n
                              \n
                            1. The customer has fulfilled all disposal measures, and the violation behavior is not a Level 3 serious violation.<\/li>\n\n\n\n
                            2. No new violation behaviors have occurred within 6 consecutive months since the disposal measures took effect.<\/li>\n\n\n\n
                            3. The customer actively applies for credit repair and promises to abide by Platform rules.<\/li>\n<\/ol>\n\n\n\n

                              Article 2: Repair Process<\/h3>\n\n\n\n
                                \n
                              1. The customer submits a credit repair application and a compliance operation commitment letter.<\/li>\n\n\n\n
                              2. After the Platform approves the application, it clears the relevant violation records in the credit file.<\/li>\n\n\n\n
                              3. Gradually restore account rights and interests, and notify the customer of the repair results through in – Platform messages.<\/li>\n<\/ol>\n\n\n\n

                                Chapter VII: Supplementary Provisions<\/h2>\n\n\n\n

                                Article 1: Rule Revision<\/h3>\n\n\n\n

                                The Platform may adjust these terms and mechanisms according to the update of laws and regulations and business development needs. After the revision, it will be publicly announced on the homepage of the Platform, and will come into effect 7 days after the expiration of the publicity period. Continued use of Platform services is deemed as recognition of the revised content.<\/p>\n\n\n\n

                                Article 2: Right of Interpretation<\/h3>\n\n\n\n

                                These terms and mechanisms are interpreted by the operation department of the Mongoyia Platform.<\/p>\n\n\n\n

                                Article 3: Effective Date<\/h3>\n\n\n\n

                                These terms and mechanisms shall come into force as of the date of promulgation.<\/p>","protected":false},"excerpt":{"rendered":"

                                Management Terms and Mechanisms for Violent Customers on the Mongoyia Platform Chapter I: General Provisions Article 1: Purpose and Basis<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"two_page_speed":[],"footnotes":""},"yoast_head":"\nManagement Terms and Mechanisms for Violent Customers on the Mongoyia Platform - mongoyia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/v1.mongoyia.com\/mn\/mongoyia\u5e73\u53f0\u8fdd\u89c4\u5ba2\u6237\u7ba1\u7406\u6761\u6b3e\u4e0e\u673a\u5236\/\" \/>\n<meta property=\"og:locale\" content=\"mn_MN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Management Terms and Mechanisms for Violent Customers on the Mongoyia Platform - mongoyia\" \/>\n<meta property=\"og:description\" content=\"Management Terms and Mechanisms for Violent Customers on the Mongoyia Platform Chapter I: General Provisions Article 1: Purpose and Basis\" \/>\n<meta property=\"og:url\" content=\"https:\/\/v1.mongoyia.com\/mn\/mongoyia\u5e73\u53f0\u8fdd\u89c4\u5ba2\u6237\u7ba1\u7406\u6761\u6b3e\u4e0e\u673a\u5236\/\" \/>\n<meta property=\"og:site_name\" content=\"mongoyia\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-26T09:26:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/v1.mongoyia.com\/wp-content\/uploads\/2024\/07\/liushichao1989820-mongoyia-\u022b.png\" \/>\n\t<meta property=\"og:image:width\" content=\"5700\" \/>\n\t<meta property=\"og:image:height\" content=\"1218\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 \u043c\u0438\u043d\u0443\u0442\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/v1.mongoyia.com\/mongoyia%e5%b9%b3%e5%8f%b0%e8%bf%9d%e8%a7%84%e5%ae%a2%e6%88%b7%e7%ae%a1%e7%90%86%e6%9d%a1%e6%ac%be%e4%b8%8e%e6%9c%ba%e5%88%b6\/\",\"url\":\"https:\/\/v1.mongoyia.com\/mongoyia%e5%b9%b3%e5%8f%b0%e8%bf%9d%e8%a7%84%e5%ae%a2%e6%88%b7%e7%ae%a1%e7%90%86%e6%9d%a1%e6%ac%be%e4%b8%8e%e6%9c%ba%e5%88%b6\/\",\"name\":\"Management Terms and Mechanisms for Violent Customers on the Mongoyia Platform - 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